Privacy policy.

1.     Introduction

This website is owned and operated by TM Lighting Group Pty Ltd (ACN 601 746 347) (“TM Lighting Group”).

This Privacy Policy governs the information we collect about you and the way in which we use such information. By accessing and using this website you accept and agree to the terms of this Privacy Policy without any limitation or qualification.

We may amend this Privacy Policy from time to time, and any amendments will be effective immediately upon posting the revised policy on this website. It is your responsibility to review this Privacy Policy.

2.     Collection of personal information

The types of personal information that we collect may include (but is not limited to) the following:

  • Your full name;

  • contact details including residential and postal address;

  • telephone numbers (home, work and mobile);

  • email address

3.     How we collect personal information

We collect personal information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regards to sales, support and accounts including email.

Any information collected by TM Lighting Group is collected via correspondence from you or your company.  This may be via the telephone, email, mail, fax or directly through our website.

4.     Purposes for collection

We only collect personal information that is reasonably necessary for a legitimate purpose of carrying out our business activities.

We may use your personal information for business related purposes, including (without limitation) the following:

  • to provide you with the products you have ordered from us;

  • to communicate with you about our products and special offers and events which might be of interest to you;

  • to answer any questions you may have regarding your order or our products in general and to provide you with information or advice;

  • to create orders, transaction records, accounts and tax invoices or receipts;

  • provide your personal information to third parties (such as couriers and fulfilment providers) that assist us in delivering to you the products you have ordered from us;

  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.

5.     Sharing of information

You consent to your personal information being shared with third parties (such as couriers and fulfilment providers). Where such disclosures occur, we shall take all reasonable steps to ensure that those third parties keep your personal information secure, and use your information only to perform the task for which we have engaged them.

Your personal information will not be sold or provided to any third party or used for any other purpose not related to the delivery of our products to you.

6.     Disclosure of personal information

Disclosure of your personal information will only be made in circumstances where:

  • it is done for the purpose for which it was collected;

  • we are required to make such disclosure by law;

  • you expressly consent to us making such disclosure; and

  • such disclosure is permitted by this Privacy Policy and/or the Terms and Conditions that govern your access to the website.

7.     Accessing your personal information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@tmlightinggroup.com.au 

8.     Information security

The security of your personal information is important to us.  When you enter sensitive information (Such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on in order to be processed as required.  We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at sales@tmlightinggroup.com.au 

9.      Other sites

Links on the TM Lighting Group site to external entities are not covered within this policy.  The terms and conditions set out in this privacy statement only cover the domain name of www.tmlightinggroup.com.au

10.  Complaints

If you are concerned by the way that your personal information is handled by TM Lighting Group, please contact our Privacy Officer on sales@tmlightinggroup.com.au setting out your concerns. Our Privacy Officer will then investigate your complaint. If you still have concerns, you may contact the Privacy Commissioner.